FAQs

About UME COSME account

Do I have to log in before checkout?

Yes, it is free to register as a member, which will make the check out faster and more convenient in the future.

 

Why do I need to register as a member?

After registering as a member, you can save 1 or more receiving or billing addresses at the same time. You only need to choose according to your needs when you check out. There is no need to fill in multiple times, saving your precious time. At the same time, search the mall The account has a point system. You will get 1 point for every USD 1 spent, and every 100 points can be used for the consumption of 1 USD. Use it for your next purchase.

 

Why doesn’t the account show any points after the payment is successful?

Points will be automatically added to your account after the package is sent

 

How can I modify the account information?

Please log in to your account, modify or update your account information in My Account Management.

About order

 

Can I call to place an order?

Sorry, it is currently not possible to place orders over the phone.

 

What payment methods does UME COSME accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, debit card

 

Why doesn’t the account show any points after the payment is successful?

Points will be automatically added to your account after the package is sent

 

Can I change or cancel the order?

Once your order is confirmed, it cannot be modified, but we can cancel unshipped orders for you.

 

Will the goods be restocked when they are sold out?

Most of the products will be restocked within two weeks, and the remaining out-of-stock products for a long time, please contact customer service to check the estimated replenishment time.

How to check the status of an order?

The easiest and fastest way is to log in to your account and check the order status. Check the status of your order through the email we sent you. UME COSME will send a confirmation notification to the contact email of the order after your order is confirmed and the order is shipped. Please check the inbox and junk mailbox. It is recommended to add our email Enter the contact list so that you can receive relevant notifications in the future. Learn about the order status by contacting customer service.

What delivery method is used?

Your order will be mailed using USPS, FedEx, or UPS according to the weight of the package. Please check the delivery instructions for details

Can it be mailed outside the U.S.?

Sorry, the mailing scope is currently limited to the United States.

Why doesn’t the account show any points after the payment is successful?

Points will be automatically added to your account after the package is sent.

How to track a package?

After the order is shipped, you will receive a shipping confirmation notice containing the tracking number of the package. You can click the tracking number or log in to the relevant mail company webpage to check your package transportation status. Package tracking information requires 2 business days for the update.

Can I change the address?

Before delivery, UME COSME can modify the receiving information for you free of charge. Once the package is handed over to the mailing company, the mailing company will charge $12.00-$15.00 as the modification fee. For detailed operations, please send an email to customer service.

About product returns

What is UME COSME's return statement?

The products sold by UME COSME are guaranteed to be authentic, but if you feel dissatisfied after receiving the products, please read the return statement of UME CSOME and contact customer service staff.

How soon can I receive a refund?

7-10 working days.